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Got a question? See our quick reference guide below, or get in touch via our contact page

See our Reference Guide

Quick Reference

We try to keep things simple, but occasionally questions pop up. Our quick reference guide contains answers to some of the most common questions about LeakBot.

  • How do I install and set up LeakBot?

    LeakBot comes with simple instructions on the box. As soon as you receive it, the first step is to go to leakbot.io/setup and register your LeakBot. From there on-screen instructions will also guide you. But it’s as basic as clipping it to your water pipe and pressing a button on its side. It’s that easy.

  • What’s my LeakBot I.D. and where do I find it?

    Your LeakBot I.D. is a 6-digit alpha numeric code which you’ll find on the back of your device. You’ll need it when setting up LeakBot.

  • Where do I fit LeakBot?

    You need to fit LeakBot on to your internal mains cold water pipe, the same one where you’ll find your internal stop tap, as far from the ground as possible but definitely before any T-junction where the pipe branches off in two directions. LeakBot has a spring-loaded clip that lets you attach it to the pipe with ease. Just make sure you clip LeakBot on with the aerial, ideally pointing upwards. If you’re still unsure you can find out more at my.leakbot.io/setup.

  • How do I find my internal stop tap?

    The stop tap is normally found on your internal mains cold water pipe immediately above where the mains water enters your home. It’s usually close to ground level, and before any T-junction that branches the pipe off to taps, appliances or other rooms. In most houses the best place to look is in the kitchen, under the sink unit. If it’s not there, it could be in a bathroom, WC, utility room, cellar, garage, kitchen cupboards or under the stairs.

  • How can I tell which tap is the internal stop tap?

    You may have other ‘valves’ on your water pipes which control the water flow to and from various appliances or water tanks. These are normally ‘wheel-shaped’ circular taps, and the internal stop tap should be easy to tell apart. It’s usually a traditional t-shaped metal tap situated on your intermal mains cold water pipe very near ground level, just after where your mains water pipe enters the home, and before the pipe branches off to taps, appliances or other rooms. Turning the stop tap off (clockwise) normally shuts down the whole mains water supply to the house, unless you have had an extension built with an additional stop tap put in.

  • What would happen if I didn’t fit LeakBot onto the same pipe as my internal stop tap?

    If you clipped LeakBot onto a water pipe further up your plumbing system, it would only be able to detect leaks on the parts of your system after that pipe. Clipping LeakBot onto the same pipe as the internal stop tap ensures it’s able to monitor the flow on your hot and cold water pipes throughout the whole house.

  • Can LeakBot clip onto different size water pipes?

    Yes, LeakBot’s spring-loaded clip is flexible enough to fit a range of pipe sizes.

  • What if I can’t fit my LeakBot?

    No worries, that’s what we’re here for. If you’ve already checked out the Setting up LeakBot video and still need help, you can contact us on 0800 783 9866, lines are open Monday to Friday 8am to 6pm (GMT). We’ll be happy to talk you through it and answer any questions you might have.

  • Top Tip

    It’s always a good idea to familiarise yourself with the location of your internal stop tap, so you are able to switch it off quickly in an emergency like a burst pipe, or when doing any kind of home plumbing work.

  • Can I take LeakBot with me if I move home?

    Absolutely. Simply clip it to the internal mains cold water pipe near the internal stop tap in your new home and then contact LeakBot Support on 0800 783 9866 or at support@www.leakbot.io and provide your new address details. We will then update your account. LeakBot will then be up and running straightaway.

  • What if I change my smartphone number or email?

    If you change your smartphone number or email please contact LeakBot Support on 0800 783 9866 or at support@www.leakbot.io and provide your new details as soon as possible. That way you won’t miss any updates or alerts LeakBot sends.

  • Can I send LeakBot back if I change my mind?

    We hope you’ll love LeakBot but if you aren’t 100% happy, you get 14 days to cancel, and as long as you return LeakBot to us in a resalable condition you’ll get a full refund. Full terms and conditions can be found in the footer of this site.

  • What do I do if LeakBot arrives damaged?

    If LeakBot isn’t in perfect condition when it arrives, please get in touch with us on 0800 783 9866 or email us at support@www.leakbot.io

  • What do I do if I LeakBot won’t work?

    If you can’t get LeakBot to work, or it suddenly stops working, please get in touch with us on 0800 783 9866 or email us at support@www.leakbot.io

  • How long do LeakBot’s batteries last?

    LeakBot’s 2 x AA long-life batteries should last up to five years. LeakBot will alert you when the batteries start to run down and need replacing.

  • How do I change the batteries?

    To change LeakBot’s batteries: 1. Unclip LeakBot from the pipe. Hold face up with both hands with the aerial pointing away from you. 2. Place your thumbs on the bottom corners and push the face plate up about 2cm, then lift the face plate off the device. 3. Now replace the 2 x AA batteries. Then simply slide the face plate back into place and clip LeakBot back on the pipe. 4. LeakBot will now monitor your pipes again and let you know if it detects a problem.

  • Do I need more than one LeakBot?

    Most people only need one. LeakBot’s thermal-flo technology is designed so that one device is able to monitor all the main hot and cold water pipes in your home. However, if you have any ‘closed’ water systems, or you’ve had an extension built which has a separate stop tap and water system, you may wish to fit separate LeakBots to guard against leaks on those plumbing systems.

  • I have a question that isn’t above, how do I get help?

    Simply call us on 0800 783 9866 or email us at support@www.leakbot.io and we’ll be happy to help.

  • How does LeakBot let me know if it finds a leak?

    Using its aerial, LeakBot constantly sends us information about your plumbing over a powerful nationwide wide area network called SigFox. When LeakBot detects any continuous water flow in your pipes it alerts you. If you are in an area covered by Sigfox, you will receive an alert in the app and an email. If you lose connectivity don’t worry as the device has an audible alarm back up to alert you to any problems. The message will also include step by step advice on how best to diagnose the cause, and get expert help if you need it.

  • What do I do if LeakBot starts beeping?

    The first thing is, don’t panic, it may not be a leak causing the alert. LeakBot may also alert you if the batteries are running low, or if it’s stopped working. Simply login to your account at my.leakbot.io where you’ll get help diagnosing the cause and you can call us on 0800 783 9866.

  • If LeakBot detects a leak, how do I get help if I need it?

    If you need help as a result of a leak alert, expert help is not far away. You will find hints and tips in the Support page on my.leakbot.io on how to diagnose the problem. If it’s something you can’t fix yourself, you’ll get access to a trusted, approved expert plumber who’ll be able to locate and repair the problem. LeakBot is part of HomeServe, who have a nationwide network of engineers, so you’ll be in good hands.

  • What if I spot a leak that LeakBot hasn’t detected?

    That’s fine; we can still help you sort it. Simply contact us on 0800 783 9866 or email us at support@www.leakbot.io. We’ll help you diagnose the cause if required, and if it’s something that needs urgent attention which you can’t fix yourself, we’ll arrange to get an expert local plumber out to you fast.

  • What happens if I don’t repair a leak?

    Whether it’s a dripping tap, a leaky toilet cistern or a small leak in a pipe, it’s best to get it fixed as soon as possible. If you don’t get it repaired the problem may get worse and cause damage. Also, LeakBot will continue to detect the slow steady leakage and alert you, which is what it’s designed to do. Most importantly, until you get it fixed, LeakBot may not be able to detect any subsequent low-level leaks that may develop, which will be masked by the unusual water flow of the original leak. So it pays to get small leaks, dripping taps and overflowing toilet cisterns fixed as soon as LeakBot detects them, to make sure it can continue to monitor for any unwanted leaks.

  • What is a smart water leak detector?

    Smart water leak detectors are a relatively new technology designed to alert you to leaks in water pipes around your home. They’re most useful for picking up small, low-level leaks before they go on to become big ones. LeakBot uses a unique thermal-flow technology that can measure the flow of water through your whole system of hot and cold water pipes, down to a few drops. It will alert you to any non-routine water loss.

  • How does LeakBot detect leaks?

    Traditional leak detectors depend on contact with moisture, and have to be placed in multiple locations around the home. LeakBot’s smart engineering means one LeakBot should cover your entire house. Its unique thermal-flow technology means it can measure the flow of water through a pipe, down to a few drops. That’s small enough to pick up microscopic changes in the rate of water-flow caused by tiny leaks that aren’t visible to the human eye, before they develop into bigger leaks. LeakBot is especially good at spotting low-level leaks that if left undetected, could cause damage to your home.

  • Which parts of my plumbing will LeakBot monitor?

    LeakBot will detect leaks on any pipe with a water flow that it’s fitted to. As long as you clip it onto the same pipe as your internal stop tap, where your mains cold water pipe enters your home, it should monitor all the mains hot and cold water pipes running throughout the house. LeakBot does not monitor systems in your home that are ‘closed off’ from your mains water system; for example, a central heating system, a waste water system or an extension to your house with additional stop taps. See 'Do I need more than one LeakBot?' for more info.

  • How does LeakBot tell the difference between normal water usage and leaks?

    Once fitted, LeakBot takes between 4 hours and a couple of days to learn what ‘routine water usage looks like in your home. Its advanced algorithms can then distinguish between a running tap, toilet flush, bath or shower for instance and any unusual water flow.

  • What is SigFox?

    SigFox is a communications network similar to your mobile phone operator with antennae all over the country. It enables small digital devices to send information to a central server. LeakBot talks to servers over SigFox’s network, so we can monitor for leaks at all times.

  • Will SigFox work in my area?

    We will check your postcode and let you know before you purchase.

  • What if I can’t get a signal?

    You will be notified through the app. If you get a message telling you that you have no signal please call us on 0800 783 9866 or email us at support@www.leakbot.io

  • Will LeakBot get confused if I run too many baths?

    LeakBot’s advanced algorithms are designed to recognise routine activities like running a bath, filling a kettle or putting on a dishwasher. However, LeakBot may not always get it right and needs your help to learn. The alert will always give you the option to tell LeakBot that a water flow is in fact normal water usage, so it doesn’t alert you again. LeakBot is programmed to learn, and we constantly update its algorithms from customer feedback, so please do report any false alerts by calling us on 0800 783 9866 or emailing us at support@www.leakbot.io.

Still having issues?

Feel free to get in touch with us at Leakbot and we will be happy to discuss any questions with you.

Contact us