Terms & Conditions

Terms and Conditions for the supply of a leak detection device (LeakBot)

By ordering a LeakBot (Leak Detection Device) via LeakBot USA Inc a Delaware USA Registered Agent Corporate Services Company (CSC) with its principal place of business located at 251 Little Falls Dr. Wilmington, DE 19808, Incorporation number 006687301 you agree to the following Terms and Conditions. Please read them carefully – important terms are highlighted in bold.

PLEASE READ THE TERMS & CONDITIONS CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY.

This document provides you with information about us (LeakBot Limited, Level 2, 8 Bishopsgate, London, EC2N 4BQ registered in England with number 08442778 VAT No: 438 3871 65) and the legal terms and conditions (Terms and Conditions) on which we provide you with LeakBot via our website www.leakbot.io to you.

These Terms and Conditions will apply to any contract between us for the order of a LeakBot to you (Contract). If you do not accept these Terms & Conditions, you will not be able to order a LeakBot from our site. We suggest that you print a copy of these Terms & Conditions or save them to your computer for future reference. We may amend these Terms & Conditions from time to time. Every time you order a LeakBot from us, the Terms & Conditions in force at the time of your order will apply to the Contract between you and us.

Please note: If you obtain a free LeakBot through your insurance provider, water company or other third party, any references in these Terms and Conditions relating to either payment or refund in respect of the LeakBot will not be applicable to you.

The Contract

1. After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Acceptance will occur when you receive confirmation that a LeakBot has been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when the Dispatch Confirmation is sent.

2. If we are unable to supply you with a LeakBot, for example because it is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site (where you have paid for a LeakBot), we will inform you of this and we will not process your order. If you have already paid for a LeakBot rather than having one provided to you, we will refund you the full amount including any delivery costs charged as soon as possible.

3. The images of LeakBot on our site are for illustrative purposes only. LeakBot may vary slightly from those images. The packaging of LeakBot may vary from that shown on images on our site.

4. Minor changes to the products.

We may change LeakBot:

a. to reflect changes in relevant laws and regulatory requirements; and/or

b. to implement minor technical adjustments and improvements.

5. We may have to suspend the supply of LeakBots to:

a. deal with technical problems or make minor technical changes;

b. update LeakBot to reflect changes in relevant laws and regulatory requirements; and/or

c. make changes to LeakBot as requested by you or notified by us to you (see Paragraph 4).

Your right to end the Contract and refunds

Your right to end the Contract

6. You can always end the Contract if:

a. The LeakBot is faulty or does not conform with its description;
b. We have told you about an error in the price or description of LeakBot you have ordered and you do not wish to proceed;

c. There is a risk that supply of the LeakBot may be significantly delayed because of events outside our control; or
d. We have suspended supply of LeakBot for technical reasons, or we notify you we are going to suspend them for technical reasons;

You will have 30 days from the day of delivery to reject the faulty or non-conforming LeakBot. During this 30-day period, you may choose to have LeakBot replaced. If LeakBot is still faulty or non-conforming after a replacement or replacement is not possible within a reasonable time and without significant inconvenience to you, you will be entitled to reject the LeakBot or to a price reduction.

Refunds
7. If you cancel your Contract we will:

a. Where relevant, refund you the price you paid for the LeakBot. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the LeakBot if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
b. Where relevant, refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the LeakBot within 3-5 days at one cost but you choose to have the LeakBot delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
c. Subject to 7(a) and (b), reimburse all payments received as follows:

i. No more than 14 days after the day on which we were informed about your decision to cancel the Contract; or
ii. If you had already received LeakBot, 14 days after the day we receive back the LeakBot in a resalable condition (i.e. in original box and not tampered), and
iii. Using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you used vouchers to pay for the LeakBot we may, at our discretion, refund you in vouchers.

8. Where you exercise your cooling off rights or your legal right to end the Contract, you must return the LeakBot to us.

9. If you have returned the LeakBot to us because it is faulty or mis-described, we will, if relevant, refund the price of the LeakBot in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. Unless the LeakBot is faulty or not as described you will be responsible for the cost of returning the LeakBot to us.

Delivery

10. During the online order process, we will give you an estimated delivery date. We will deliver LeakBot as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Delivery of an order shall be completed when we deliver LeakBot to the address you gave us and the LeakBot will be your responsibility from that time.

11. Where relevant, any delivery charges are as indicated to and accepted by you during the check-out process, before you confirm your order.

12. When ordering a LeakBot, you will own the LeakBot, subject to us receiving payment in full, including all applicable delivery charges, where applicable. In all cases, the LeakBot will become your responsibility from the time we deliver it to the delivery address you gave us.

13. If we fail to deliver LeakBot 30 days after the date of Dispatch Confirmation, you may cancel your order straight away and where relevant, we’ll refund any sums you have paid to us for the cancelled LeakBot and its delivery.

Price of products and payment

14. The prices, if applicable, of a LeakBot will be as quoted on our site at the time you submit your order. Our prices include Sales Tax. We take all reasonable care to ensure that the price of LeakBot is correct at the time when the relevant information was entered onto the system. If we discover an error in the price of LeakBot(s) you ordered, the following shall apply:

a. Where LeakBot’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching a LeakBot to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide LeakBot to you at the incorrect (lower) price; and
b. If LeakBot’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase a LeakBot at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

15. If the rate of Sales Tax changes between your order date and the date we supply the LeakBot, we will adjust the rate of Sales Tax that you pay (unless you have already paid for the LeakBot in full before the change in the rate of Sales Tax takes effect).

16. Should you need to make a payment for a LeakBot order, you must pay for the LeakBot before we dispatch it. You can only pay for the LeakBot using a debit card or credit card.

LeakBot

17. Subject to meeting the Installation Criteria (set out below), LeakBot detects leaks from 5 ml (less than a quarter of an ounce) per minute on the internal fresh water plumbing system in your main domestic property. Please be aware that LeakBot does not prevent leaks. The LeakBot alerts you in case of a water leak through an SMS, app notification or an e-mail (an “Alert”).

Installation Criteria:

LeakBot is designed to be installed inside a domestic house or bungalow.

LeakBot is a self-installed device. It is the customers responsibility to make sure the LeakBot is installed correctly in line with the installation criteria below.

For LeakBot to successfully detect water leaks on the internal fresh water plumbing system, the following criteria need to be fulfilled:

LeakBot must be installed on the main water supply pipe inside the house, before the pipe branches off around the property.
LeakBot has to be installed between 0.3m and 0.5m (12-20 inches) along the pipe from the point where the mains water supply pipe enters the property; but if your main water supply pipe is a lead pipe, we advise that LeakBot be installed a minimum of 0.4m (16 inches) along the pipe from the point where the main water supply pipe enters the property.
The pipework before the install location must have any lagging / insulation removed.
On a horizontal internal mains water supply pipe, LeakBot must be installed above the pipe.
LeakBot needs to be installed on a mains water supply pipe where there is no heat source impacting the incoming water temperature and surrounding ambient air temperature.
LeakBot cannot be installed outside or in another building that is different to the main domestic property.
In any 24 hour period, LeakBot requires some water to flow through the internal fresh water plumbing system; but also a minimum of one 3-hour period where no water is used. (“Quiet period”)
LeakBot monitors the difference in temperature between the pipe temperature and surrounding ambient air temperature. LeakBot needs to see a stable ambient air temperature.
LeakBot must be registered and installed using the LeakBot app.

Please see LeakBot packaging and the associated insert that came with your device for full installation instructions.

PLEASE NOTE: LeakBot does not detect the following:

leaks that are not on the internal fresh water plumbing system
leaks that are on a closed system, for example on your central heating system or waste system including overflow pipes for toilets and cold water storage tanks
a new leak on your internal fresh water plumbing system if an existing leak has not been repaired
leaks on the main water supply pipe located before the point LeakBot has been installed
LeakBot requires a number of consecutive Quiet Periods to determine if there is a leak within your property.
Alerts relating to a continuous fast flow of water shall only be triggered after 60 minutes in cases where LeakBot has not detected a pre-existing continuous low flow leak.
We may adjust the calibration or sensitivity of LeakBot to account for certain installation environments and plumbing systems. We will inform you in writing by email in cases where the adjustment adversely affects LeakBot sensitivity to alert to a leak of 5 ml / min
LeakBot is designed to work on one individual domestic property that is being fed by one internal mains water pipe
LeakBot is designed to work on residential fresh water plumbing systems
LeakBot is not waterproof
LeakBot will not work as designed if there is a constant draw of water from the mains water supply pipe e.g. from a constantly filling cold water storage tank or a slow drip irrigation system
LeakBot is not designed to work in flats / apartments, mobile homes or commercial / semi-commercial properties

18. If LeakBot cannot / does not comply with the Installation Criteria, we reserve the right to deactivate LeakBot and offer you, if applicable, a refund of the price you have paid for the LeakBot.

Manufacturer warranty

19. LeakBot comes complete with a 1 year warranty. If anything does go wrong , we’ll happily replace your old LeakBot for a brand new one and cover any associated shipping costs. If you do need to return your LeakBot please call +1 302-966-9426

General

20. We will not be liable or responsible for any failure to perform, or delay in performance (for example delivery) of our obligations under the Contract where this is caused by Event Outside Our Control, meaning any act or event beyond our reasonable control (including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms & Conditions, we will contact you as soon as reasonably possible to notify you and we will endeavour to provide you with a LeakBot as soon as reasonably possible. You may cancel the Contract if an Event Outside Our Control takes place and you no longer wish for us to provide a LeakBot.

21. LeakBot is only for domestic and private use. You agree not to use LeakBot outside of the United States or for any commercial, business or resale purposes. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

22. To the fullest extent permitted by applicable law, we are not responsible for the following:

a. any costs, loss or damage that you suffer as a result of not using LeakBot in accordance with warranty documentation;

b. any costs, loss or damage that you suffer as a result of LeakBot not being installed in accordance with the Installation Criteria;

c. any costs, loss or damage that you suffer as a result of a problem caused by loss of connection with the relevant network;

d. any costs, loss or damage that you suffer as a result of not receiving, reading or not acting upon an Alert;

i. any costs, loss or damage that you suffer as a result of leaks that do not fall within the scope of LeakBot (as set out in Paragraph 21 above);

e. any costs, loss or damage that you suffer as a result of your not complying with instructions provided at the time of registration of LeakBot;

f. any costs relating to the identification and repair of a leak as a result of an Alert;

g. any increase in your water bill;

h. any costs, loss or damage you suffer as a result of you or anyone else altering the radio frequency allocations of your LeakBot controls;

i. replacing the batteries for your LeakBot;

j. any costs, loss or damage that you suffer as a result of:

i. Your LeakBot not providing an Alert as a result of LeakBot being unclipped from the main water supply pipe, or

ii. Your LeakBot not containing batteries in working order and any subsequent damage to the LeakBot as a result of this;

k. any costs, loss or damage that you suffer as a result of the internal water supply plumbing system in your property:

i. being damaged (whether deliberately or accidentally),

ii. no longer being fit for its purpose (for whatever reason), or

iii. not complying with laws and regulations relating to plumbing systems; and

l. following an Alert, the costs of any work carried out by you or persons not authorized by us in advance.

23. We may deactivate your LeakBot on 7 days’ notice in writing (including by e-mail) where you harass or use abusive or threatening behaviour towards our staff or where we have reasonable grounds to believe that LeakBot is being used for any commercial, business or resale purposes or otherwise in breach of these Terms & Conditions.

24. We may deactivate your LeakBot with immediate effect where we reasonably suspect fraud or suspect that you have exaggerated or deliberately given us incorrect information relating to this agreement. In this case, you are not entitled to a refund of the price you have paid for your LeakBot.

25. We may deactivate your LeakBot on a minimum of 7 days’ notice in writing (including by e-mail) if you receive a LeakBot free from your insurance provider and:

a. your policy of insurance with that insurer is cancelled or it expires; or

b. our arrangement with your insurance provider comes to an end.

If your insurance provider offered you a free (or discounted) repair(s) with your LeakBot, then following such deactivation you will no longer be entitled to receive such free (or discounted) repair(s). To the extent we are legally able to do so, we will contact you prior to any disconnection under this Paragraph and provide you with the option to continue to receive the benefit of the LeakBot under a separate service plan to be paid for by you.

26. If you received your LeakBot free from your insurance provider you must only install the LeakBot at the property which is insured with that insurance provider. If you move to a new house and stay with the insurance provider through whom you obtained the LeakBot you:

a. may install the LeakBot in your new home in accordance with the Installation Criteria set out in paragraph 16 above; and

b. should inform us of the change of address by contacting us at help.us@leakbotsupport.com.

27. Where relevant, if you have purchased the LeakBot directly from us and you install it in a premises which you do not occupy, you must make the occupant aware of the presence of the LeakBot.

28. We may from time to time update the software in your LeakBot, we may do this remotely without notifying you in advance. Any updates will be to improve the effectiveness, security and / or the performance of the LeakBot. Notwithstanding any such updates, the LeakBot will continue to have substantially the same basic functionality as when you ordered it.

29. Any and all intellectual property rights in the LeakBot belongs to us.

30. You agree not to (a) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of the LeakBot is compiled or interpreted, and you acknowledge that you have no right to obtain or use such code; or (b) create any derivative product from the LeakBot or source code; save only for acts that are expressly permitted as a result of mandatory provisions of applicable law.

31. We will also collect data that relates to your water use from your LeakBot from time-to-time to provide you with an Alert. Where LeakBot Limited processes personal data, this will be done in line with its privacy policy which can be found at https://leakbot.io/privacy-policy/.

32. We may transfer our rights and obligations under these Terms & Conditions to another organization. We will always notify you in writing if this happens and this will not affect your rights or our obligations under this Contract.

33. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

34. This agreement does not give rise to any rights that may be exercised by or enforced on behalf of third parties or those not directly bound by this agreement.

35. Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

36. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

37. If you have any questions or complaints, please call us at (833) 532–5268 or email us at help.us@leakbotsupport.com.

38. These Terms & Conditions are governed by the laws of the State of (xxxxx), exclusive of its choice of law principles.

39. To the fullest extent permitted by applicable law, (1) you agree that LeakBot USA Inc and its Affiliates (meaning their respective parents, affiliated companies, successors or assigns), and any Representatives (meaning approved technicians, managers, officers, directors, employees, agents, insurers, contractors and similar parties acting on its behalf of LeakBot USA Inc or its Affiliates) shall not be liable to you or anyone else for: (a) any actual losses or direct damages that exceed $10,000 relating to any repairs performed by or on behalf of LeakBot USA Inc or services provided hereunder giving rise to such loss or damage; or (b) any amount of any form of indirect, special, punitive, incidental or consequential losses or damages, damages based on anticipated or lost profits, wages, or revenues, or damages based on diminution in value or a multiple of earnings, including those caused by any fault, failure, delay or defect in providing any repairs performed by or on behalf of LeakBot USA Inc regardless of whether such damages were foreseeable and whether or not LeakBot USA Inc or any of its Representatives have been advised of the possibility of such damages (the damages listed in clauses (a) and (b) are collectively Excluded Damages); and (2) these Excluded Damages shall apply to all claims and all liabilities and shall survive the cancellation or expiration of the Program or the termination of the order and Contract. You may have other rights provided by law.

Arbitration or Trial

40. YOU AND LEAKBOT USA INC AGREE TO RESOLVE DISPUTES BY BINDING ARBITRATION as follows:

a. ANY DISPUTE THAT ARISES OUT OF OR RELATES TO THIS AGREEMENT OR FROM ANY OTHER AGREEMENT BETWEEN US, OR SERVICES OR BENEFITS YOU RECEIVE OR CLAIM TO BE OWED FROM LEAKBOT USA INC, MAY BE RESOLVED BY ARBITRATION; PROVIDED EACH PARTY MUTUALLY AGREES TO ARBITRATION.

b. In the event either Party does not agree to arbitration, any dispute arising out of or related to this Agreement shall be resolved by a trial court in a court of general jurisdiction. Either party may demand a trial by jury.

c. LeakBot USA Inc and You agree that the venue for any arbitration or trial as referred to above shall be in the county in which the covered person lives at the time the arbitration or trial is first requested, unless said county is located outside the state of (xxxxxx) in which case the venue shall be in the county and state where the covered person resided when the policy was first issued.

d. If LeakBot USA Inc and You agree to arbitrate the disagreement, arbitration will take place by each side mutually agreeing to a single arbitrator. If we and the covered person cannot agree on a single arbitrator within thirty (30) days of the date of the request for arbitration, a judge of the county which has venue over the matter shall appoint the single arbitrator. The written decision of the single arbitrator will determine the issues. We will pay the expense of the single arbitrator. However, attorney’s fees and all other fees including, but not limited to, fees paid to medical and other expert or non-expert witnesses will not be considered arbitration expenses and are to be paid by the party incurring them.

e. The arbitration award shall be binding and may be entered as a judgment in the court of general jurisdiction in the county having venue as defined herein.

LeakBot Mobile App

PLEASE READ THESE LICENSE TERMS CAREFULLY

BY INSTALLING THE LEAKBOT APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS PLEASE DO NOT INSTALL THE APP.

PART 1 – USE OF APP

Who we are and what this agreement does

We LeakBot Limited, Ondo Insurtech Plc, Level 2, 8 Bishopsgate, London, EC2N 4BQ. (registered in England with number 08442778, VAT No: GB438387165) license you to use:

LeakBot mobile application software (App) and any updates or supplements to it.
The related online or electronic documentation (Documentation)
The service you connect to via the App and the content we provide to you through it (Service).

as permitted in these terms.

Play Store / App Store’s terms also apply

The ways in which you can use the App and Documentation may also be controlled by the Google Play Store or Apple App Store rules and policies (https://www.apple.com/uk/legal/internet-services/terms/site.html and https://play.google.com/intl/en-GB_us/about/play-terms/index.html) and Google Play Store or Apple App Store’s rules and policies will apply instead of these terms where there are differences between the two. Downloading the App will only be available on supported devices as mandated by Play Store and Apple App Store.

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at www.leakbot.io.

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@leakbot.io.

UPDATE TO THE APP AND CHANGES TO THE SERVICE

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

WE WILL COLLECT TECHNICAL DATA ABOUT YOUR DEVICE

When you use the App, we will collect and use technical information about how you use the App and the devices you use the App on to improve our products and provide any Services to you.

WE COLLECT LOCATION DATA WHEN YOU REGISTER AND INSTALL YOUR DEVICE

When you register and install your LeakBot using either an iOS or Android device, we ask your permission to access your location data to help us look up your address and connect LeakBot to your Wi-Fi. Once the registration and installation process is completed, we will not collect your location data any further. You can update your preferences at any time in your device settings to prevent the App from collecting your location data. However, if you do not provide permission during the registration and installation process you may not be able to receive some or all of the Services.

WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgment about whether to use any such independent sites, including whether to buy any products or services offered by them.

LICENSE RESTRICTIONS

You agree that you will:

not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
- is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
- is not used to create any software that is substantially similar in its expression to the App;
- is kept secure; and
- is used only for the Permitted Objective;
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

ACCEPTABLE USE RESTRICTIONS

You must:

not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);
not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS (OR WE CAN DEACTIVATE YOUR DEVICE)

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way or if we have deactivated your LeakBot device pursuant these Terms and Conditions. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

You must stop all activities authorized by these terms, including your use of the App and any Services.
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

PART 2 – USE OF LEAKBOT DEVICE

PART 3 – EXTRA TERMS FOR CUSTOMERS WHO ACQUIRED DEVICES FROM NON-AUTHORIZED PARTIES

LeakBot Limited sells and distributes LeakBot from its website and through authorized partners e.g. insurance companies. Only devices obtained through these channels are automatically entitled to receive Alerts.

If you have acquired a LeakBot through any other channel (for example, you acquired it on Ebay or it is second-hand’) you are not automatically entitled to receive Alerts. We may permit you to register a LeakBot and to continue to receive the Alerts for a limited period of time.

We may, at any time, contact you and provide you with the option to continue to receive the benefit of the LeakBot under a new service plan to be paid for by you. If you decline this option we may deactivate your LeakBot on a minimum of 7 days’ notice in writing (including by e-mail).

LeakBot Limited only sells and distributes LeakBot in countries and states where the device has been tested and has been proven to work. If you have not obtained the LeakBot through one of our authorized channels we cannot guarantee the LeakBot will operate correctly where you live.

Version: March 2026 US combined Final

Terms and Conditions for the supply of a leak detection device (LeakBot)

By ordering LeakBot via Leakbot Limited, you agree to the following terms and conditions. Please read them carefully – important terms are highlighted in bold.

This document provides you with information about us (Leakbot Limited, Level 2, 8 Bishopsgate, London, EC2N 4BQ registered in England with number 08442778, VAT No: GB 166 727 086) and the legal terms and conditions (Terms and Conditions) on which we provide LeakBot via our website www.leakbot.io/buy or www.myleakbot.com (our sites) to you.

These Terms and Conditions will apply to any contract between us for the order of a LeakBot to you (Contract). If you do not accept these Terms and Conditions, you will not be able to order a LeakBot from our site. We suggest you print a copy of these Terms and Conditions or save them to your computer for future reference. We amend these Terms and Conditions from time to time. Every time you order a LeakBot from us, the Terms and Conditions in force at the time of your order will apply to the Contract between you and us.

The Contract

1. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Acceptance will occur when you receive confirmation that a LeakBot has been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when the Dispatch Confirmation is sent.

Summary of your key legal rights. Nothing in these Terms and Conditions will affect your legal rights.

This is a summary of your key legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

With regard to LeakBot, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following, where you have paid for a LeakBot:

up to 30 days: if your item is faulty, then you can get a refund.
up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
up to six years: you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.

2. If we are unable to supply you with a LeakBot, for example because it is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site (where you have paid for a LeakBot), we will inform you of this and we will not process your order. If you have already paid for a LeakBot, we will refund you the full amount including any delivery costs charged as soon as possible.

3. The images of LeakBot on our site are for illustrative purposes only. LeakBot may vary slightly from those images. The packaging of LeakBot may vary from that shown on images on our site.

4. Minor changes to the products.

We may change LeakBot:

to reflect changes in relevant laws and regulatory requirements; and/or
to implement minor technical adjustments and improvements.

5. We may have to suspend the supply of LeakBots to:

deal with technical problems or make minor technical changes;
update LeakBot to reflect changes in relevant laws and regulatory requirements;
make changes to LeakBot as requested by you or notified by us to you (see Paragraph 4).

Your right to end the Contract and refunds

Cooling off rights

6. You have the right to cancel a Contract 14 days after the day on which you receive a LeakBot (Cancellation Period). Your right to cancel a Contract starts from the date of the Dispatch Confirmation. For example, if we provide you with a Dispatch Confirmation on 1 January and you receive a LeakBot on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

7. This means that during the Cancellation Period if you change your mind or decide for any other reason that you do not want to receive or keep a LeakBot, you can notify us of your decision to cancel the Contract and where relevant, receive a refund. Please see more details about cancellation and refunds in Paragraphs 10 and 11.

8. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the Cancellation Form at the bottom of these Terms and Conditions and email this to support@leakbot.io. We will confirm receipt of this form in writing to you.

9. During the Cancellation Period, if a LeakBot has been delivered to you before you decide to cancel your Contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. For your return labels, please contact us at support@leakbot.io. Please ask for a Certificate of Posting when returning the LeakBot to us as proof of postage.

Your right to end the Contract

10. You can always end a Contract if:

the LeakBot is faulty or does not conform with its description.
we have told you about an error in the price or description of the LeakBot you have ordered and you do not wish to proceed;
there is a risk that supply of the LeakBot may be significantly delayed because of events outside our control; or
we have suspended supply of the LeakBot for technical reasons or notify you we are going to suspend them for technical reasons.

You will have 30 days from the day of delivery to reject the faulty or non-conforming product. During this 30 day period, you may choose to have the LeakBot replaced. If the LeakBot is still faulty or non-conforming after a replacement or replacement is not possible within a reasonable time and without significant inconvenience to you, you will be entitled to reject the LeakBot or, where relevant, to a price reduction.

Refunds

11. If you cancel your Contract we will:

where relevant, refund you the price you paid for the LeakBot. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the LeakBot, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
where relevant, refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the LeakBot within 3-5 days at one cost but you choose to have the LeakBot delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
reimburse all payments received as follows:

No more than 14 days after the day on which we were informed about your decision to cancel the Contract; or
If you had already received LeakBot, 14 days after the day we receive back the LeakBot in a resalable condition (i.e. in original box and not tampered), and
using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you used vouchers to pay for the LeakBot we may, at our discretion, refund you in vouchers.

12. Where you exercise your cooling off rights or your legal right to end the Contract, you must return the LeakBot to us.

13. If you have returned the LeakBot to us because it is faulty or mis-described, we will refund the price of the LeakBot in full, together with any applicable delivery charges, and/or any reasonable costs you incur in returning the item to us. Unless the LeakBot is faulty or not as described you will be responsible for the cost of returning the LeakBot to us.

Delivery

14. During the online ordering process, we will give you an estimated delivery date. We will deliver the LeakBot as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Delivery of an order shall be completed when we deliver the LeakBot to the address you gave us and the LeakBot will be your responsibility from that time.

15.Where relevant, any delivery charges are as indicated to you and accepted by you during the check-out process before you confirm your order.

16. When ordering a LeakBot, you will own the LeakBot, subject to us receiving payment in full, including all applicable delivery charges, where applicable. In all cases, the LeakBot will become your responsibility from the time we deliver it to the delivery address you gave us.

17. If we fail to deliver the LeakBot 30 days after the date of Dispatch Confirmation, you may cancel your order straight away and where relevant, we’ll refund any sums you have paid to us for the cancelled the LeakBot and its delivery.

Price of products and payment (where relevant)

18. The prices of LeakBot will be as quoted on our site at the time you submit your order. Our prices include VAT. We take all reasonable care to ensure that the price of LeakBot is correct at the time when the relevant information was entered onto the system. If we discover an error in the price of LeakBot(s) you ordered, the following shall apply:

where LeakBot’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching a LeakBot to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide LeakBot to you at the incorrect (lower) price; and
if LeakBot’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase a LeakBot at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

19. If the rate of VAT changes between your order date and the date we supply the LeakBot, we will adjust the rate of VAT that you pay (unless you have already paid for the LeakBot in full before the change in the rate of VAT takes effect).

20. Should you need to make a payment for a LeakBot order, you must pay for the LeakBot before we dispatch it. You can only pay for the LeakBot using a debit card or credit card.

LeakBot

21. Subject to meeting the Installation Criteria (set out below), LeakBot detects leaks from 5 ml per minute on the internal fresh water plumbing system in your main domestic property. The LeakBot does not prevent leaks. The LeakBot alerts you in case of a water leak through an SMS, app notification or an e-mail (an “Alert”).

Installation Criteria:

LeakBot is designed to be installed inside a domestic house or bungalow.

LeakBot is a self-installed device. It is the customers responsibility to make sure the LeakBot is installed correctly in line with the installation criteria below.

For LeakBot to successfully detect water leaks on the internal fresh water plumbing system, the following criteria need to be fulfilled:

LeakBot has to be installed on the internal mains water supply pipe before the pipe branches off around the property,
LeakBot has to be installed between 0.3m and 0.5m along the pipe from the point where the mains water supply pipe leaves the ground inside your property, (if your mains water supply pipe is a lead pipe we advise that LeakBot is installed a minimum of 0.4m along the pipe from the point where the mains water supply pipe leaves the ground inside your property),
The pipework before the install location must have any lagging / insulation removed,
On a horizontal internal mains water supply pipe LeakBot must be installed above the pipe,
LeakBot needs to be installed on a mains water supply pipe where there is no heat source impacting the incoming water temperature and surrounding ambient air temperature,
LeakBot cannot be installed outside or in another building that is different to the main domestic property,
In any 24-hour period, LeakBot requires some water to flow through the internal fresh water plumbing system; but also a minimum of one 3-hour period where no water is used (“Quiet Period”).
LeakBot monitors the difference in temperature between the pipe temperature and surrounding ambient air temperature. LeakBot needs to see a stable ambient air temperature.
LeakBot must be registered and installed using the LeakBot app.

The LeakBot packaging will contain full installation instructions.

PLEASE NOTE:

LeakBot does not detect the following:
leaks that are not on the internal fresh water plumbing system
leaks that are on a closed system, for example on your central heating system or waste system including overflow pipes for toilets and cold water storage tanks
a new leak on your internal fresh water plumbing system where an existing leak has not been repaired
leaks on the mains water supply pipe located before where LeakBot has been installed
LeakBot requires a number of consecutive Quiet Periods to determine if there is a leak within your property.
Alerts relating to a continuous fast flow of water shall only be triggered after 60 minutes in cases where LeakBot has not detected a pre-existing continuous low flow leak.
We may adjust the calibration or sensitivity of LeakBot to account for certain installation environments and plumbing systems. We will inform you in writing by email in cases where the adjustment adversely affects LeakBot sensitivity to alert to a leak of 5 ml / min
LeakBot is designed to work on one individual domestic property that is being fed by one internal mains water pipe
LeakBot is designed to work on residential fresh water plumbing systems
LeakBot is not waterproof
LeakBot will not work as designed if there is a constant draw of water from the mains water supply pipe e.g. from a constantly filling cold water storage tank or a slow drip irrigation system
LeakBot is not designed to work in flats / apartments, mobile homes or commercial / semi-commercial properties

22. If a LeakBot cannot / does not comply with the Installation Criteria, we reserve the right to deactivate that LeakBot and where relevant, may offer you a full or partial refund of the price you have paid for the LeakBot.

Manufacturer warranty

23. LeakBot comes with a 1 year warranty. If anything does go wrong, we’ll replace your old LeakBot and cover associated shipping costs.

General

24. We will not be liable or responsible for any failure to perform, or delay in performance (for example delivery) of our obligations under a Contract where this is caused by an Event Outside Our Control, meaning any act or event beyond our reasonable control (including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of public or private transport). If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you and we will endeavour to provide LeakBot as soon as reasonably possible. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide a LeakBot.

25. LeakBot is only for domestic and private use. You agree not to use a LeakBot for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

26. We are not responsible for the following:

any costs, loss or damage that you suffer as a result of not using the LeakBot in accordance with the warranty documentation;
any costs, loss or damage that you suffer as a result of the LeakBot not complying with the Installation Criteria;
any costs, loss or damage that you suffer as a result of a problem caused by loss of connection with the relevant network;
any costs, loss or damage that you suffer as a result of not receiving, reading or acting upon an Alert;
any costs, loss or damage that you suffer as a result of leaks that do not fall within the scope of LeakBot (as set out in Paragraph 21 above);
any costs, loss or damage that you suffer as a result of you not complying with instructions provided at the time of registration of the LeakBot;
any costs relating to the identification and repair of a leak as a result of an Alert;
any increase in your water bill;
any loss or damage you suffer as a result of you or anyone else altering the radio frequency allocations of your system controls;
replacing the batteries for your LeakBot;
any costs, loss or damage that you suffer as a result of:

your LeakBot not providing an Alert as a result of LeakBot being unclipped from the mains water supply pipe,
your LeakBot not containing batteries in working order.

any costs, loss or damage that you suffer as a result of the internal mains water plumbing system in your property:

being damaged (whether deliberately or accidentally),
no longer being fit for its purpose (for whatever reason), or
not complying with laws and regulations relating to plumbing systems; and

following an Alert, the costs of any work carried out by you or persons not authorised by us in advance.

27. We may deactivate your LeakBot on 7 days’ notice in writing (including by e-mail) where you harass or use abusive or threatening behaviour towards our staff or where we have reasonable grounds to believe that your LeakBot is being used for any commercial, business or resale purposes or otherwise in breach of these Terms and Conditions.

28. We may deactivate your LeakBot with immediate effect where we reasonably suspect fraud or suspect that you have exaggerated or deliberately given us incorrect information relating to this agreement. In this case, where relevant, you are not entitled to a refund of the price you have paid for your LeakBot.

29. We may deactivate your LeakBot on a minimum of 7 days’ notice in writing (including by e-mail) if you received your Leakbot free from your insurance provider or water company and:

your policy of insurance with that provider is cancelled or it expires; or
our arrangement with your insurance provider or water company comes to an end.

If your insurance provider or water company offered you a free (or discounted) repair(s) with your LeakBot, then following such deactivation you will no longer be entitled to receive such free (or discounted) repair(s). To the extent we are legally able to do so; we will contact you prior to any disconnection under this paragraph and provide you with the option to continue to receive the benefit of the LeakBot under a new service plan to be paid for by you.

30. If you received your LeakBot free from your insurance provider or water company you must only install the LeakBot at the property which is insured with that insurance provider and for which your water bill with that water company is connected. If you move to a new house and stay with the insurance provider or water company through whom you obtained the LeakBot you:

may install the LeakBot in your new home in accordance with the Installation Criteria set out above; and
should inform us of the change of address by contacting us at support@leakbot.io.

31. Where relevant, if you purchased the LeakBot directly from us and installed it in a premises which you do not occupy, you must make the occupant aware of the presence of the LeakBot.

32. We may from time to time update the software in your LeakBot, we may do this remotely and without letting you know in advance. Any updates will be to improve the effectiveness, security and / or the performance of the LeakBot. Notwithstanding any such updates the LeakBot will continue to have substantially the same basic functionality as when you ordered it.

33. Any and all intellectual property rights in the LeakBot belongs to us.

34. You agree not to (i) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of the LeakBot are compiled or interpreted, and you acknowledge that you have no right to obtain or use such code; or (ii) create any derivative product from the LeakBot or source code; save only for acts that are expressly permitted as a result of mandatory or non-derogable provisions of applicable law.

35. We will also collect data that relates to your water use and readings from your LeakBot from time to time to provide you with an Alert. Where Leakbot Limited processes personal data, this will be done in line with its privacy policy which can be found at https://leakbot.io/privacy-policy/

36. If you have any questions or if you have any complaints, please contact us at support@leakbot.io.

37. We may transfer our rights and obligations under these Terms and Conditions to another organisation.

38. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

39. This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

40. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

41. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

42. These Terms and Conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Model Cancellation Form

Date:…………………………………………..

To: Leakbot Limited, Level 2, 8 Bishopsgate, London, EC2N 4BQ.

e-mail: support@leakbot.io

Please take this letter as notice that I wish to cancel my Contract and no longer want LeakBot.

Name of Customer(s):……………………………………………

Address of Customer(s):

……………………………………………………………………………………..

Signature of Customer (only if this form is notified on paper):

……………………………………………………………………

Public

Version V2.0 Final

November 2025

Danske Vilkår og Betingelser for levering af Lækage Alarm (LeakBot)

Når du bestiller LeakBot hos Leakbot Limited, accepterer du følgende Vilkår og Betingelser. Læs dem grundigt igennem – vigtige udtryk er fremhævet med fed skrift.

Dette dokument indeholder oplysninger om virksomheden LeakBot Limited,( Level 2, 8 Bishopsgate, London, EC2N 4BQ. (engelsk reg.nr: 08442778, VAT nr: GB 166 727 086) samt de juridiske vilkår og betingelser (Vilkår og Betingelser) der gælder for bestilling af LeakBot via vores hjemmeside www.leakbot.io/buy eller www.myleakbot.com (Samlet benævnt ”hjemmesiderne”).

Disse Vilkår og Betingelser gælder, når du bestiller en LeakBot hos os (”Aftalen”). For at kunne gennemføre din bestilling skal du acceptere Vilkår og Betingelser.

Vi anbefaler, at du gemmer en kopi eller udskriver Vilkår og Betingelser, så du nemt kan finde dem igen senere.

Vi kan løbende opdatere Vilkår og Betingelserne. Når du bestiller en LeakBot, er det altid de vilkår, der gælder på bestillingstidspunktet, som er gældende for din aftale med os.

Bemærk:

Hvis du har fået en LeakBot gratis gennem dit forsikringsselskab, dit vandforsyningsselskab eller en anden tredjepart, gælder de dele af disse Vilkår og Betingelser, som handler om betaling eller tilbagebetaling af LeakBot, ikke for dig.

Kontrakten

1. Når du har gennemført din bestilling, sender vi dig en e-mail for at bekræfte, at vi har modtaget den. Denne e-mail er kun en kvittering og betyder endnu ikke, at din bestilling er endelig accepteret.

Din bestilling er først accepteret, når du modtager en e-mail fra os, der bekræfter, at din LeakBot er blevet afsendt (”Afsendelsesbekræftelsen”). Aftalen mellem dig og os træder først i kraft, når Afsendelsesbekræftelsen er sendt.

Oversigt over dine vigtigste juridiske rettigheder.

Intet i disse Vilkår og Betingelser begrænser dine lovbestemte rettigheder som forbruger.

Nedenfor finder du en kort oversigt over dine vigtigste rettigheder. Ønsker du mere detaljeret information, kan du besøge Konkurrence- og Forbrugerstyrelsens hjemmeside på www.forbrug.dk.

I henhold til dansk forbrugerlovgivning skal LeakBot svare til beskrivelsen, være egnet til sit formål og have en tilfredsstillende kvalitet. I produktets forventede levetid har du blandt andet følgende rettigheder:

Fortrydelsesret: Du kan fortryde dit køb inden for 14 dage fra den dag, du modtager produktet.
Reklamationsret: Du har 2 års reklamationsret fra levering, hvis der opstår fejl eller mangler.

Hvis dit køb omfatter digitalt indhold eller digitale tjenester – herunder produkter med digitale funktioner, som leveres løbende over en periode – gælder der særlige regler.

I følgende tilfælde har du som kunde mulighed for at klage over fejl:

Efter leveringsperioden for produkter med digitale elementer.
I andre tilfælde kan du klage op til to måneder efter leveringsperiodens udløb.

Derudover gælder følgende generelle rettigheder:

Op til 30 dage: Hvis din vare er defekt, kan du få pengene tilbage.
Op til 6 måneder: Hvis en defekt vare ikke kan repareres eller udskiftes, har du som udgangspunkt ret til fuld tilbagebetaling.
Op til 6 år: I visse tilfælde kan du have ret til reparation eller ombytning – og hvis det ikke er muligt, en delvis tilbagebetaling.

2. Hvis vi mod forventning ikke kan levere en LeakBot – for eksempel fordi den er udsolgt, ikke længere er tilgængelig, vi ikke kan opfylde din ønskede leveringsdato, eller der er sket en prisfejl på vores hjemmeside – giver vi dig besked hurtigst muligt. I så fald gennemfører vi ikke din bestilling.

Har du allerede betalt for en LeakBot, tilbagebetaler vi det fulde beløb, inklusive eventuelle leveringsomkostninger, hurtigst muligt.

3. Billederne af LeakBot på vores hjemmeside er udelukkende vejledende. Den LeakBot, du modtager, kan derfor afvige en smule i udseendet fra billederne, ligesom emballagen kan være anderledes. Eventuelle forskelle har dog ingen betydning for produktets funktion, kvalitet eller ydeevne.

4. Mindre ændringer af produktet

Vi kan foretage mindre ændringer af LeakBot, hvis det er nødvendigt:

a. for at overholde nye eller ændrede love og myndighedskrav, og/eller

b. for at lave mindre tekniske justeringer eller forbedringer.

Eventuelle ændringer vil ikke påvirke LeakBots grundlæggende funktion, kvalitet eller den måde, du bruger produktet på.

5. Midlertidig pause i leveringen

I særlige tilfælde kan det være nødvendigt midlertidigt at sætte leveringen af LeakBot på pause. Det kan for eksempel være for at:

a. løse tekniske forhold eller foretage mindre tekniske forbedringer,

b. opdatere LeakBot som følge af ændringer i gældende love eller myndighedskrav, eller

c. foretage ændringer, som du selv har anmodet om, eller som vi har informeret dig om (jf. afsnit 4).

Din ret til at fortryde aftalen og få pengene tilbage

Fortrydelsesrettigheder

6. Du har ret til at fortryde din aftale og returnere din LeakBot inden for 14 dage, efter du har modtaget den (fortrydelsesfristen). Fortrydelsesfristen begynder, når du modtager din LeakBot, men din ret til at fortryde aftalen gælder allerede fra den dag, du modtager vores bekræftelse på, at produktet er afsendt (”Afsendelsesbekræftelsen”). Det betyder for eksempel, at hvis du modtager Afsendelsesbekræftelsen den 1. januar og får leveret din LeakBot den 10. januar, kan du fortryde dit køb når som helst fra den 1. januar og frem til udgangen af den 24. januar.

7. Det betyder, at hvis du i fortrydelsesperioden fortryder dit køb eller af en anden grund ikke ønsker at modtage eller beholde din LeakBot, kan du give os besked om, at du vil fortryde aftalen. I så fald vil du – hvor det er relevant – få dine penge tilbage.

Du kan læse mere om, hvordan du fortryder dit køb, og hvordan en eventuel tilbagebetaling foregår, i afsnit 10 og 11.

8. For at fortryde aftalen skal du blot give os besked om, at du ønsker at annullere dit køb. Den nemmeste måde er at udfylde fortrydelsesformularen nederst i disse Vilkår og Betingelser og sende den pr. e-mail til nordicsupport@leakbot.io.

Når vi har modtaget din fortrydelse, sender vi dig en skriftlig bekræftelse, så du ved, at den er registreret.

9. Hvis du har modtaget din LeakBot i fortrydelsesperioden og derefter beslutter dig for at fortryde Aftalen, skal du returnere produktet til os hurtigst muligt og senest 14 dage efter den dag, du har givet os besked om, at du ønsker at opsige aftalen.

For at få tilsendt returlabels skal du blot kontakte os på nordicsupport@leakbot.io. Vi anbefaler, at du beder om en kvittering eller et forsendelsesbevis, når du sender LeakBot retur, så du har dokumentation for, at den er afsendt.

Din ret til at opsige Aftalen

10. Du har altid mulighed for at opsige aftalen i følgende situationer:

a. hvis din LeakBot er defekt eller ikke svarer til den beskrivelse, du har fået,

b. hvis vi har informeret dig om en fejl i prisen eller beskrivelsen af den LeakBot, du har bestilt, og du derfor ikke ønsker at fortsætte med købet,

c. hvis der er risiko for, at leveringen af LeakBot bliver væsentligt forsinket på grund af forhold, som ligger uden for vores kontrol, eller

d. hvis vi midlertidigt har sat leveringen af LeakBot på pause af tekniske årsager, eller giver dig besked om, at leveringen vil blive suspenderet af sådanne årsager.

I disse tilfælde har du ret til at afslutte aftalen uden problemer.

Hvis din LeakBot er defekt eller mangelfuld, har du ret til at klage. Du skal give os besked inden for rimelig tid, efter du har opdaget fejlen, og senest 2 år fra den dag, du modtog produktet.

Hvis din klage er berettiget, kan du som udgangspunkt vælge mellem, at vi:

reparerer produktet,
ombytter det til et nyt,
giver et forholdsmæssigt afslag i prisen, eller
tilbagebetaler købsbeløbet.

Ønsker du pengene tilbage eller et prisafslag, kan vi dog i visse tilfælde vælge i stedet at tilbyde dig, at fejlen udbedres – for eksempel ved reparation eller ombytning.

Refusion

11. Hvis du opsiger aftalen, vil vi:

a. hvor det er relevant, tilbagebetale det beløb, du har betalt for LeakBot. I særlige tilfælde kan tilbagebetalingen blive reduceret, hvis produktets værdi er blevet forringet som følge af håndtering, der går ud over, hvad man normalt kan gøre i en butik.

Hvis vi tilbagebetaler beløbet, før vi har haft mulighed for at kontrollere LeakBot, og det senere viser sig, at produktet er blevet håndteret på en måde, der har reduceret dets værdi, kan vi opkræve et rimeligt beløb svarende til denne værdiforringelse.

b. hvor det er relevant, tilbagebetale de leveringsomkostninger, du har betalt. Tilbagebetalingen omfatter dog kun udgifterne til den billigste standardleveringsmetode, som vi tilbyder. Det betyder for eksempel, at hvis du har valgt en dyrere ekspreslevering, refunderer vi kun det beløb, som svarer til prisen for vores billigste leveringsmulighed.

c. tilbagebetale alle betalinger, vi har modtaget, på følgende vilkår:

i. Senest 14 dage efter den dag, hvor vi har modtaget besked om din beslutning om at fortryde aftalen, eller

ii. hvis du allerede har modtaget LeakBot, senest 14 dage efter den dag, hvor vi har modtaget LeakBot retur i gensalgsbar stand (det vil sige i original emballage og uden tegn på unødig brug),

iii. tilbagebetalingen sker med samme betalingsmiddel, som du anvendte ved købet, medmindre vi udtrykkeligt har aftalt andet. Du vil under alle omstændigheder ikke blive pålagt gebyrer i forbindelse med tilbagebetalingen. Hvis du helt eller delvist har betalt med rabatkuponer eller rabatkoder, kan tilbagebetalingen efter vores valg ske i form af tilsvarende kuponer.

iv. hvis du allerede har modtaget LeakBot, senest 14 dage efter den dag, hvor vi har modtaget LeakBot retur i gensalgsbar stand (det vil sige i original emballage og uden tegn på unødig brug),

12. Hvor du gør brug af din fortrydelsesret eller din lovbestemte ret til at opsige Aftalen, skal du returnere LeakBot’en til os.

13. Hvis du har returneret LeakBot til os, fordi den er defekt eller forkert beskrevet, tilbagebetaler vi hele købsprisen for LeakBot samt eventuelle leveringsomkostninger. Vi refunderer også eventuelle rimelige omkostninger, du har haft i forbindelse med returneringen.

Hvis returneringen ikke skyldes en fejl eller mangel ved LeakBot, er du selv ansvarlig for omkostningerne ved at sende produktet retur til os.

Levering

14. Under bestillingsprocessen oplyser vi en forventet leveringsdato. Vi bestræber os altid på at levere din LeakBot så hurtigt som muligt og senest inden for 30 dage efter, at vi har accepteret din bestilling.

Leveringen sker først, når bestillingsprocessen er fuldt gennemført, og LeakBot sendes til den leveringsadresse, du har oplyst. Fra det tidspunkt, hvor LeakBot er leveret, overgår ansvaret for produktet til dig.

15. Hvor det er relevant fremgår eventuelle leveringsomkostninger tydeligt under udtjekningen og accepteres af dig, inden du bekræfter din bestilling.

16. Når du bestiller en LeakBot, bliver den din, så snart vi har modtaget den fulde betaling, herunder eventuelle leveringsomkostninger. Uanset betalingsstatus er LeakBot dit ansvar fra det tidspunkt, hvor den er leveret til den adresse, du har oplyst.

17. Hvis vi ikke leverer din LeakBot senest 30 dage efter datoen for Afsendelsesbekræftelsen, har du ret til straks at annullere din bestilling. I så fald tilbagebetaler vi – hvor det er relevant – alle beløb, du har betalt for den annullerede LeakBot, inklusive eventuelle leveringsomkostninger.

Produktets pris og betaling (hvis relevant)

18. Priserne på LeakBot fremgår af vores hjemmeside på det tidspunkt, hvor du afgiver din bestilling, og alle priser er angivet inklusive moms. Vi gør os umage for at sikre, at alle priser er korrekte, når du gennemfører din bestilling. Hvis vi alligevel opdager en fejl i prisen på den eller de LeakBots, du har bestilt, gælder følgende:

a. hvis den korrekte pris på LeakBot er lavere end den pris, der er angivet på vores hjemmeside, leverer vi produktet til den lavere pris. Hvis der derimod er tale om en åbenlys og klart genkendelig prisfejl, som en almindelig forbruger med rimelighed burde have indset var en fejl, er vi ikke forpligtet til at levere LeakBot til den fejlagtige pris.

b. hvis den korrekte pris på LeakBot er højere end den pris, der er angivet på vores hjemmeside, kontakter vi dig hurtigst muligt for at gøre dig opmærksom på fejlen. Du får herefter mulighed for enten at gennemføre købet til den korrekte pris eller at annullere din bestilling uden omkostninger.

Vi gennemfører ikke din bestilling, før vi har modtaget dit valg. Hvis det ikke er muligt at komme i kontakt med dig via de kontaktoplysninger, du har oplyst ved bestillingen, betragter vi bestillingen som annulleret og giver dig skriftlig besked herom.

19. Hvis momssatsen ændrer sig mellem det tidspunkt, hvor du afgiver din bestilling, og det tidspunkt, hvor vi leverer din LeakBot, justerer vi momsen i overensstemmelse hermed. Har du allerede betalt det fulde beløb for LeakBot, inden ændringen i momssatsen træder i kraft, påvirker ændringen dog ikke din pris.

20. Hvis din bestilling kræver betaling, skal betalingen være gennemført, før vi afsender din LeakBot. Betaling kan ske med betalingskort eller kreditkort.

LeakBot

21. Forudsat at installationskravene (beskrevet nedenfor) er opfyldt, kan LeakBot registrere lækager på den interne drikkevandsinstallation i din primære bolig fra 5 ml pr. minut.

LeakBot forhindrer ikke lækager, men giver dig besked, hvis der registreres en vandlækage. Du modtager en advarsel via SMS, app-notifikation eller e-mail (en ”Alarm”), så du hurtigt kan reagere.

Installationskriterier:

LeakBot er designet til at blive installeret i en en-families bolig
LeakBot installeres af dig selv. Det er derfor dit ansvar at sikre, at installationen udføres korrekt og i overensstemmelse med nedenstående krav.
For at LeakBot kan registrere vandlækager på boligens interne drikkevandsinstallaton, skal følgende kriterier være opfyldt:
LeakBot skal installeres på det indvendige vandforsyningsrør, før røret forgrener sig videre ind i boligen,
LeakBot skal installeres mellem 0,3 m og 0,5 m langs røret fra det punkt, hvor det indvendige vandforsyningsrør kommer ind i boligen. (Hvis dit vandforsyningsrør er et blyrør, anbefaler vi, at LeakBot installeres som minimum 0,4 m langs røret fra det punkt, hvor vandforsyningsrøret kommer ind i boligen),
Røret før installationsstedet skal være fri for eventuel isolering,
På et vandret internt vandforsyningsrør skal LeakBot installeres oven på røret,
LeakBot skal installeres et sted, hvor der ikke er varmekilde, der påvirker den indgående vandtemperatur og den temperaturen i rummet,
LeakBot kan ikke installeres udenfor eller i en anden bygning, der er forskellig fra den primære bolig,
For at LeakBot kan fungere korrekt, skal der i løbet af enhver 24-timers periode være noget vandforbrug i boligen samt mindst én sammenhængende periode på minimum 3 timer uden vandforbrug (en såkaldt ”stille periode”).
LeakBot overvåger forskellen mellem vandets temperatur i røret og temperaturen i den omgivende luft og kræver derfor en stabil rumtemperatur for at fungere optimalt.
LeakBot skal registreres og installeres ved hjælp af LeakBot-appen, som guider dig igennem processen.
Der medfølger en fuld og detaljeret installationsvejledning på LeakBot-emballagen, så du nemt kan installere enheden korrekt.

BEMÆRK VENLIGST:

LeakBot registrerer ikke:

lækager, der ikke er en del af det interne drikkevandsinstallation
lækager, der er på et lukket system, for eksempel på dit centralvarmeanlæg eller afløbsrør -herunder overløbsrør til toiletter
en ny lækage på dit interne drikkevandsinstallation, hvis en eksisterende lækage ikke er blevet udbedret
lækager på vandforsyningsledningen, der er placeret før det punkt, hvor LeakBot er blevet installeret

For at kunne vurdere, om der er en vandlækage i din bolig, skal LeakBot registrere flere på hinanden følgende stille perioder uden vandforbrug.

Alarmer for kontinuerligt vandforbrug udløses først efter 60 minutter, hvis LeakBot ikke tidligere har registreret en vedvarende dryplækage. Dette er for at undgå unødige alarmer.
I visse tilfælde kan vi justere LeakBots kalibrering eller følsomhed for at tage højde for visse installationsmiljøer og VVS-systemer.
Hvis en sådan justering kan have en negativ indvirkning på LeakBots evne til at advare om lækager på 5 ml/min, informerer vi dig altid skriftligt via email.
LeakBot er designet til at fungere på enfamilie boliger, der forsynes via et samlet internt vandforsyningsrør
LeakBot er designet til at overvåge drikkebvandsinstallationer i private boliger
LeakBot er ikke vandtæt og skal derfor installeres et tørt sted i henhold til installationsvejledningen.LeakBot fungerer ikke efter hensigten, hvis der konstant løber vand gennem vandforsyningsledningen, f.eks. fra et permanent aktivt blødgøringsanlæg eller et langsomt kontinuerligt drypvandingssystem
LeakBot er ikke designet til brug i lejligheder, mobilhomes eller erhvervs og semi-kommercielle ejendomme

22. Hvis en LeakBot ikke kan installeres eller anvendes i overensstemmelse med installationskravene, forbeholder vi os retten til at deaktivere enheden. I sådanne tilfælde kan vi – hvor det er relevant- tilbyde dig en hel eller delvis tilbagebetaling af det beløb, du har betalt for LeakBot.

Producentgaranti

23. LeakBot leveres med 2 års garanti. Hvis der opstår en fejl i garantiperioden, udskifter vi din gamle LeakBot og dækker de tilknyttede forsendelsesomkostninger.

Generelt

24. Vi er ikke ansvarlige for forsinkelser eller manglende opfyldelse af vores forpligtelser – herunder levering – hvis dette skyldes forhold uden for vores rimelige kontrol. Det kan for eksempel være strejker, lockout, uroligheder, krig eller krigslignende forhold, terrorhandlinger, brand, oversvømmelse, storm, andre naturkatastrofer, epidemier eller svigt i transport‑ eller kommunikationsnet.

Hvis der opstår en sådan situation, som påvirker vores mulighed for at levere LeakBot, giver vi dig besked hurtigst muligt og gør, hvad vi rimeligt kan, for at gennemføre leveringen så hurtigt som muligt.

Hvis en begivenhed uden for vores kontrol betyder, at du ikke længere ønsker at få leveret din LeakBot, har du mulighed for at annullere aftalen.

25. LeakBot er udelukkende beregnet til privat brug og må ikke anvendes til erhvervsmæssige, kommercielle eller videresalgsformål. Vi hæfter ikke for indirekte tab eller følgeskader, herunder tab af fortjeneste, driftstab, forretningsafbrydelse eller tab af forretningsmuligheder.

26. Vi er ikke ansvarlige for omkostninger, tab eller skader, der opstår som følge af:

a. forkert anvendelse af LeakBot, herunder brug i strid med den medfølgende dokumentation eller vejledning,

b. at LeakBot ikke er installeret eller anvendt i overensstemmelse med de gældende installationskrav,

c. problemer, der skyldes manglende eller ustabil netværks eller forbindelsesadgang,

d. at du ikke modtager, læser eller reagerer på en alarm fra LeakBot,

e. at du ikke modtager, læser eller reagerer på en advarsel,

f. lækager, som ligger uden for LeakBots anvendelsesområde, som beskrevet ovenfor,

g. manglende overholdelse af de instruktioner, der gives i forbindelse med registrering og brug af LeakBot,

h. omkostninger i forbindelse med lokalisering og udbedring af en lækage efter en alarm, herunder eventuelle stigninger i dit vandforbrug eller din vandregning,

i. tab eller skader som følge af, at du eller tredjemand foretager ændringer i radiofrekvens eller systemindstillinger,

j. udskiftning af batterier i LeakBot.

Ovenstående begrænsninger gælder i det omfang, det er tilladt efter gældende forbrugerret og påvirker ikke dit ansvar eller vores ansvar i tilfælde, hvor ansvar ikke lovligt kan fraskrives.

i. at din LeakBot ikke udsender en Alarm, hvis enheden er blevet afskåret fra vandforsyningsledningen,

ii. at din LeakBot’s batterier ikke er funktionsdygtige.

a. eventuelle omkostninger, tab eller skader, forårsaget af det interne VVS-system i din bolig:

i. er beskadiget (uanset om det er forsætligt eller utilsigtet),

ii. ikke længere er egnet til sit formål (uanset årsag), eller

iii. ikke overholder gældende lovgivningeller regler forfor VVS-installationer; og

b. omkostningerne efter en alarm, som relaterer sig til ethvert arbejde udført af dig eller personer, der ikke på forhånd er godkendt af os.

27. Vi kan deaktivere din LeakBot med 7 dages skriftligt varsel (herunder via e-mail), hvis du udviser chikanerende, krænkende eller truende adfærd over for vores medarbejdere, eller hvis vi har rimelig grund til at antage, at din LeakBot bliver brugt til kommercielt formål, forretning eller videresalgsformål eller på anden måde i strid med disse Vilkår og Betingelser.

28. Vi kan deaktivere din LeakBot med øjeblikkelig virkning, hvis vi med rimelighed har mistanke om svindel eller hvis vi har grund til at tro, at du har givet os væsentlige urigtige eller vildledende oplysninger, herunder bevidst overdrevet oplysninger, i forbindelse med denne aftale. I sådanne tilfælde er du – hvor det er relevant – ikke berettiget til tilbagebetaling af det beløb, du har betalt for din LeakBot.

29. Vi kan deaktivere din LeakBot med mindst 7 dages skriftligt varsel (herunder via e-mail), hvis du har modtaget din Leakbot gratis gennem dit forsikringsselskabeller vandforsyningsselskab og:

a. din forsikringsaftale hos den pågældende forsikringsselskab ophører eller udløber; eller

b.vores samarbejdsaftale med dit forsikringsselskab eller dit vandforsyningsselskab ophører.

Hvis dit forsikringsselskab eller dit vandforsyningsselskab har tilbudt dig gratis eller prisreducerede reparationer i forbindelse med din LeakBot, vil disse fordele ophøre, hvis LeakBot bliver deaktiveret.

I det omfang lovgivningen tillader det, vil vi kontakte dig forud for en sådan deaktivering og give dig mulighed for fortsat at benytte LeakBot og modtage tilsvarende ydelser gennem en ny serviceaftale som du selv betaler for.

30. Hvis du har modtaget din LeakBot gratis fra dit forsikringsselskab eller vandforsyningsselskab, må LeakBot kun installeres i den bolig, som er dækket af den pågældende forsikring, og som vandregningen fra det pågældende vandforsyningsselskab vedrører.

Hvis du flytter til en ny bolig og fortsat er kunde hos det samme forsikringsselskab eller vandforsyningsselskab, som har stillet LeakBot til rådighed:

a. kan du installere LeakBot i din nye bolig i overensstemmelse med installationskravene angivet ovenfor; og

b. du skal informere os om adresseændringen ved at kontakte os på nordicsupport@leakbot.io

31. Hvis du har købt LeakBot direkte hos os og installeret den i en bolig, som du ikke selv bor i, skal du, hvor det er relevant, gøre beboeren opmærksom på LeakBot’ens tilstedeværelse.

32. Vi kan fra tid til anden opdatere softwaren i din LeakBot; Opdateringen kan ske automatisk og eksternt, uden på forhånd at give dig besked. Formålet med sådanne opdateringer er altid at forbedre LeakBots funktion,sikkerhed og ydeevne. På trods af sådanne opdateringer vil LeakBot fortsat have stort set samme grundlæggende funktionalitet, som da du bestilte den.

33. Enhver og alle intellektuelle ejendomsrettigheder til LeakBot tilhører os.

34. Du må ikke (i) dekompilere, adskille, foretage reverse engineering eller på anden måde forsøge at skaffe adgang til eller udlede kildekoden, som LeakBots softwarekomponenter er baseret på, og du anerkender, at du ikke har ret til at opnå eller anvende sådan kildekode; eller (ii) udvikle afledte produkter baseret på LeakBot eller kildekoden, medmindre sådanne handlinger udtrykkeligt er tilladt i henhold til ufravigelige eller obligatoriske bestemmelser i gældende lovgivning.

35. Vi indsamler løbende oplysninger om dit vandforbrug samt data fra din LeakBot for at kunne registrere hændelser og sende dig alarmer. Når Leakbot Limited behandler personoplysninger, sker altid i overensstemmelse med dens privatlivspolitik, som kan findes på Privatlivspolitik – LeakBot

36 Hvis du har spørgsmål, eller hvis du har klager, bedes du kontakte os på nordicsupport@leakbot.io

37. Vi kan overføre vores rettigheder og forpligtelser i henhold til disse Vilkår og Betingelser til en anden organisation.

38. Du må kun overføre dine rettigheder eller dine forpligtelser i henhold til disse vilkår til en anden person, hvis vi har givet vores skriftlige samtykke.

39. Denne aftale giver ikke anledning til nogen rettigheder i henhold til Contracts (Rights of Third Parties) Act 1999 til at håndhæve vilkår i denne aftale.

40. Hvert af afsnittene i disse vilkår fungerer separat. Hvis en domstol eller relevant myndighed beslutter, at et af dem er ulovligt, forbliver de resterende paragraffer i fuld kraft og virkning.

41. Selvom vi vælger at udskyde håndhævelsen af denne Aftale, bevarer vi retten til at håndhæve den på et senere tidspunkt. Hvis vi ikke straks kræver, at du opfylder dine forpligtelser i henhold til disse vilkår, eller hvis vi undlader eller udskyder at reagere på en overtrædelse fra din side, betyder det ikke, at du er fritaget for disse forpligtelser, og det begrænser ikke vores ret til senere at gøre dem gældende.

42. Disse Vilkår og Betingelser er underlagt dansk ret. Det er aftalt mellem os og dig, at enhver tvist skal afgøres af de danske domstole som ikke-eksklusiv jurisdiktion.

Eksempel fortrydelsesformular

Dato: …………………………………………..

Til: LeakBot Limited, Level 2, 8 Bishopsgate, London, EC2N 4BQ. e-mail: nordicsupport@leakbot.io

Dette brev skal opfattes som information om, at jeg ønsker at annullere min kontrakt og ikke længere ønsker LeakBot.

Kunde(r)’s navn(e): ……………………………………………

Adresse på kunden/kunderne:

……………………………………………………………………………………..

Kundens/kundernes underskrift (kun hvis denne formular indsendes i papirform):

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Version March 2026

Terms & Conditions

Terms and Conditions for the supply of a leak detection device (LeakBot)

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